Shipping and Returns Policy

1. Order Processing and Fulfillment
Many Yarber Institute Press books and other products may be printed, distributed, or fulfilled by third-party partners.

Processing time is separate from shipping time. Estimated processing or delivery windows shown at checkout are estimates unless expressly stated as guaranteed.

When an order contains multiple products, items may be produced or shipped separately and may arrive in more than one package.

2. Shipping Timeframes
We aim to provide reasonable shipping estimates at checkout or in the order confirmation. If no shipment time is stated, orders will be handled in accordance with applicable law. Unexpected production, inventory, carrier, weather, customs, or other delays may occur.

If a shipment is materially delayed beyond a promised timeframe, we will provide any notice, cancellation opportunity, or refund required by applicable law. 

3. Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address. Please review the address carefully before submitting an order. If you notice an error, contact us promptly through the website's Contact page.

We cannot guarantee that an address can be changed after an order enters production or fulfillment.

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4. Tracking and Delivery
Tracking information may be provided when available. A carrier's delivery scan does not always establish that a package was personally received. If tracking shows an unexpected delivery status, contact the carrier and then contact us if additional assistance is needed.

5. Lost, Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or materially different from what you ordered, please contact us within 14 days of delivery through the website's Contact page. Include your order number, a description of the issue, and clear photographs when relevant.

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After review, we may provide a replacement, refund, or other appropriate remedy. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.

 

6. Returns of Physical Merchandise
Unless a product page states otherwise, unused and unopened standard physical merchandise may be requested for return within 30 days of delivery. Returned items must be in original, resalable condition. Return authorization should be requested before sending an item back.

Original shipping charges are generally nonrefundable unless the return results from our error or the product was damaged, defective, or incorrect. Customers are generally responsible for return shipping for discretionary returns
unless otherwise stated.

7. Print-on-Demand Books and Made-to-Order Products
Because many books and certain products may be printed or produced specifically to fulfill an order, change-of-mind returns may be restricted when disclosed on the applicable product page or at checkout. Damaged, defective, or incorrect items remain eligible for review under Section 5.

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8. Digital Products and Downloads
Digital products, downloadable files, and electronically delivered resources are generally nonreturnable and nonrefundable after delivery or access, except where required by law or where the file is defective or inaccessible due to an issue attributable to us.

9. Personalized, Final-Sale, and Clearance Items
Personalized products and items clearly marked 'final sale' or 'clearance' are generally not eligible for discretionary return unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

 

10. Refund Timing
Approved refunds are issued to the original payment method when reasonably practicable. Processing times vary by payment provider and financial institution. We will provide any refund required by law within the applicable timeframe.

 

11. International Orders
International customers may be responsible for customs duties, import taxes, brokerage charges, or other government fees unless checkout expressly states otherwise. International delivery times can vary due to customs processing and carrier conditions.

 

12. How to Request Help
For a shipping, delivery, return, or product-quality issue, use the website's Contact page and include your order number and a concise description of the problem. Do not send a return until you receive return instructions.

Policy Administration
Yarber Institute Press may revise this policy from time to time. The version posted on the website, together with its effective date, will govern unless applicable law requires otherwise.

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For questions about this policy, please use the Contact page on The Yarber Institute for Surrendered Living website.